DLK Group | Contract

Senior Quality Assurance Analyst

Cape Town, South Africa | Posted on 03/02/2025

No longer accepting applications

Job Information

  • Date Opened 03/02/2025
  • Job Type Contract
  • Industry IT Services
  • Work Experience 7-10 years
  • Salary Market related
  • City Cape Town
  • Province Western Cape
  • Country South Africa
  • Postal Code 7100

Job Description

We are seeking a dedicated professional with a relevant National Diploma and ITIL certification to ensure the highest standards of service quality and performance within our IT Service Desk. With 5 years of experience in a similar role, you will play a crucial role in monitoring, assessing, and enhancing the quality of our IT service delivery.

Duties and responsibilities:

  • Evaluate and monitor IT service desk operations to ensure compliance with quality standards and ITIL best practices.
  • Develop and implement quality assurance processes and procedures to enhance service delivery and efficiency.
  • Conduct regular audits and assessments of service desk performance, identifying areas for improvement and ensuring adherence to service level agreements.
  • Collaborate with IT teams to address quality issues, provide feedback, and drive continuous improvement initiatives.
  • Prepare and present reports on quality metrics, performance analysis, and service desk trends to support strategic decision-making.


Requirements

Qualifications :
  • Relevant National Diploma.
  • ITIL certification.
  • 5 years of experience as a Quality Assurance Analyst within an IT service desk environment.

Kindly submit your CV to the following email address: resumes@dlk.zohorecruitmail.com